Returns & Exchanges
At Edifier, we are committed to ensuring you are completely satisfied with your audio experience. If you are not entirely happy with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal or contact our support team with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your Edifier products in their original packaging, ensuring all accessories, manuals, and cables are included to qualify for a full refund.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Refund or Exchange
Once our warehouse inspects the returned item, we will process your refund to the original payment method or ship your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing